What to Do When Movers Break Something | Aires Relocations

What to Do When Movers Break Something

What to Do When Movers Break Something

What to Do When Movers Break Something


Moving to a new home can be an exciting yet challenging experience. Hiring professional movers is a popular choice to ease the burden of relocation. However, accidents can happen despite their expertise, and valuable possessions might get damaged during the moving process. If you find yourself in a situation where movers break something, it’s crucial to know how to handle it. This article “What to Do When Movers Break Something” will guide you through what to do if movers accidently damage your stuff.

Assess the Damage

The first step is to determine the scope of the damage. Take a deep breath and carefully inspect the broken item(s). Make a list of all the damaged items, noting down their condition and estimated value. This documentation will be essential for the moving company or insurance claims.

Contact the Moving Company

Next, contact the moving company immediately to inform them about the situation. Be polite but assertive in explaining what happened. Provide them with the list of damaged items and any relevant photographs, if possible. A respectable moving company will have insurance to cover damages during shipment, so find out how they handle claims.

Review the Moving Company’s Insurance Policy

Before proceeding with the claim, review the moving company’s insurance policy to understand the coverage and limitations. Some items may have limited liability or require additional insurance coverage. Awareness of the terms is essential to ensure a smooth claims process.

File a Claim

If the moving company’s insurance covers your belongings, proceed to file a claim. Fill out the necessary forms and provide all the requested documentation. Be prompt in submitting the claim to expedite the process.

Keep All Evidence

Throughout the claims process, keep all evidence related to the damage. This includes photographs, receipts, and any communication with the moving company or their representatives. Having a well-documented case will increase the chances of a successful claim.

Get Repair Estimates

The moving company may sometimes repair the damaged items rather than provide compensation. Obtain repair estimates from reputable professionals to ensure a fair assessment of the repair costs.

Negotiate with the Moving Company

If the initial compensation offer is unsatisfactory, be prepared to negotiate with the moving company. Stay firm but reasonable during the negotiations, and advocate for fair compensation based on the item’s value and condition.

Seek Legal Advice

Consider seeking legal advice if negotiations with the moving company don’t lead to a satisfactory resolution. Consult with an attorney experienced in handling moving-related disputes to explore your options and protect your rights.

Learn from the Experience

Moving mishaps can be stressful, but they also offer learning opportunities. Evaluate the incident and the overall moving experience to identify areas for improvement. This will help you prevent similar problems in future moves.

Insure Your Belongings Adequately

Invest in proper insurance coverage for your valuable possessions to prepare for future moves. Comprehensive insurance will provide peace of mind and financial protection in case of any mishaps during transit.


Experiencing damage to your belongings during a move can be disheartening. However, knowing how to handle such a situation can alleviate stress and increase the likelihood of a favourable outcome. Continually assess the damage, contact the moving company promptly, review their insurance policy, and proceed with the necessary claims. Keep evidence, negotiate effectively, and seek legal advice if needed. Learn from the experience and ensure your belongings are adequately insured for future moves.

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